Privacy Policy
Last updated: September 11, 2026
Soft Build Hub ("Soft Build Hub", "we", "us" or "our") operates the softbuildhub.com website (the "Site"). This Privacy Policy explains what information we collect when you visit or use the Site, how we use it, and the choices you have. By using the Site, you agree to the collection and use of information in line with this policy.
1. Information We Collect
We keep the information we collect to what we need to run our business and respond to you:
- Information you give us directly — when you submit our contact form we collect your name, email address, phone number (optional), the service you're interested in, and any project details you share with us. If you email, call or message us on WhatsApp, we collect whatever information you choose to include in that conversation.
- Information collected automatically — like most websites, our web server automatically logs standard technical data such as your IP address, browser type, device type, and the pages you request, for security and troubleshooting purposes.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes for our services
- Communicate with you about a project you've engaged us for
- Maintain the security and proper functioning of the Site
- Keep records required for our normal business and accounting purposes
We do not use your information for automated decision-making, and we do not sell your personal information to anyone.
3. Cookies & Embedded Content
The Site itself does not set tracking or advertising cookies. Some pages embed third-party content that may set its own cookies or collect data under its own privacy policy, including:
- Google Fonts — used to display the typefaces on this Site.
- Google Maps — embedded on our Contact page to show our location.
- WhatsApp — our WhatsApp chat links open a conversation on WhatsApp's own platform, governed by WhatsApp's privacy policy.
4. How We Share Information
We do not sell or rent your personal information. We may share it only with:
- Team members and trusted service providers (such as hosting or email providers) who need it to help us operate the Site or deliver a project, under an obligation to keep it confidential
- Authorities, where we're required to do so by law or to protect our legal rights
5. Data Security
We take reasonable technical and organisational measures to protect the information you share with us. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We keep enquiry and project information for as long as reasonably necessary to respond to you, deliver a project, and meet our legal and accounting obligations, after which it is deleted or anonymised.
7. Your Rights
You can ask us at any time to access, correct, or delete the personal information we hold about you, or to tell you what we hold, by emailing info@softbuildhub.com. We'll respond within a reasonable timeframe.
8. Children's Privacy
Our Site and services are intended for businesses and individuals of legal working age, and are not directed at children. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date, so please check back periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@softbuildhub.com
- Phone / WhatsApp: +880 1768-989852
- Address: Rajshahi, Bangladesh